Build the next generation
of ServiceNow
with Intellivate
AI-led delivery. Industry-ready workflows.
Real business outcomes.
Meet Intellivate at ServiceNow World Forum Mumbai and discover how we're helping enterprises accelerate ServiceNow transformation with AI-powered implementation, reusable industry solutions and connected workflows across CRM, CSM, FSM, FSO and more.
ServiceNow Premier Implementation Partner
250+ deployments • 58+ accelerators • Across India, Australia & the USA
250+
Deployments
58+
Accelerators
ServiceNow
Premier Partner
AI-Led
Delivery Model
We don't start every ServiceNow transformation from a blank canvas.
At ServiceNow World Forum Mumbai, we're showcasing how AI, automation and reusable industry IP can dramatically change the way ServiceNow programs are delivered.
Our approach combines an AI-powered deployment framework with ready-to-demo workflows for financial services, manufacturing, retail, distribution and enterprise-wide operations.
The objective is simple:
Deploy faster, reduce implementation effort and get to measurable business value sooner.
Our Zero-Touch Delivery Model drives measurable outcomes across every engagement.
50%
Faster Deployment
Accelerated implementations with our AI-powered delivery framework.
30%
Implementation Cost Reduction
Lower costs through automation, reuse and smart engineering.
2x
Faster Time to ROI
Realize value faster with pre-built assets and intelligent automation.
40%
Resource Efficiency
Optimize talent productivity and focus on high-value business outcomes.
THE FOUNDATION
Zero-Touch Delivery — the way we build ServiceNow.
Our AI-powered framework applies intelligence and automation across the entire ServiceNow implementation lifecycle.
Requirements Gathering
AI conducts and analyzes customer workshops and creates structured requirements (BRD & FRS).
Story Creation & Planning
System converts requirements into user stories, tasks, sprint plans and resources.
Development Acceleration
AI generates configurations, workflows and code while adhering to ServiceNow best practices.
Testing & Validation
Automated test generation and execution with AI-driven defect prediction and resolution suggestions.
Expert Oversight & Guardrails
Our framework includes guardrails and expert oversight, allowing ServiceNow specialists to review and enhance AI outputs, ensuring quality, security, compliance and alignment with best practices.
Introducing Zero Touch Deployment Framework
An AI-powered approach to ServiceNow implementation.
Our framework leverages cutting-edge artificial intelligence to revolutionize how ServiceNow instances are deployed, reducing implementation time by 50% and cutting costs by 30%.
The solution maintains quality and adherence to best practices while dramatically accelerating deployment timelines.
Multi-model AI Engine
Combines Generative AI, Agentic AI and Retrieval Augmented Generation (RAG) frameworks for comprehensive intelligence.
End-to-End Automation
Automates workshops, documentation, story creation, development and testing for streamlined processes.
Expert Oversight
Includes guardrails allowing ServiceNow experts to review and enhance AI outputs, ensuring quality and accuracy.
AI-Powered. Human-Governed. Outcome-Focused.
Experience the power of AI with the confidence of ServiceNow expertise.
How Zero Touch Deployment Works
Our AI-powered framework automates and accelerates every stage of the ServiceNow implementation lifecycle — from requirements to go-live.
Requirements Gathering
AI conducts and analyzes customer workshops, automatically generating Business Requirements Documents (BRD) and Functional Requirement Specifications.
Story Creation & Planning
System automatically converts requirements into user stories and tasks, creating optimized sprint plans and resource allocations.
Development Acceleration
AI generates code snippets, workflows, and configurations based on requirements while adhering to ServiceNow best practices.
Testing & Validation
Automated test case generation and execution with AI-driven defect prediction and resolution suggestions.
Expert Oversight & Guardrails
Our framework includes guardrails and expert oversight, allowing ServiceNow specialists to review and enhance AI outputs, ensuring quality, security, compliance and alignment with best practices.
Faster Delivery. Lower Costs. Higher Quality.
Zero Touch Deployment accelerates implementation and drives measurable business outcomes.
Industry assets, already built
Not slideware. Each of these is a working ServiceNow asset with a defined workflow, personas and a demo environment behind it.
BFSI
Banking, Financial Services & Insurance
Collections & Legal
Loan master sync through DPD bucketing, PTP capture, field recovery and NPA-to-legal escalation.
Lead Management & Onboarding
Multi-channel capture, qualification and RM routing into a guided digital onboarding playbook.
HNI Wealth Management
HNI lifecycle on FSO — lead to onboarding to Customer 360, with voice-memo capture for RMs.
Manufacturing · Retail · Distribution
Connected service lifecycle
Warranty
Claim intake to contract renewal on one asset and entitlement backbone, with AI claims fast-track.
AMC
Claim intake to contract renewal on one asset and entitlement backbone, with AI claims fast-track.
After-Sales
Claim intake to contract renewal on one asset and entitlement backbone, with AI claims fast-track.
OT Management
Operational technology visibility and issue management on one ServiceNow backbone.
Cross-Industry
Where out-of-box ends
Bid Management
Deal Management
Expense Management
Marketing Automation
We don't begin every transformation from a blank canvas.
Our industry assets and accelerators help you deploy faster, reduce risk and achieve outcomes with confidence.
Connected financial workflows.
Less leakage. Greater visibility.
Purpose-built ServiceNow assets for BFSI that streamline operations, strengthen compliance and elevate customer outcomes.
More structured recovery operations and faster escalation.
ASSETConnected Collections + Legal workflow on ServiceNow CSM and FSM — loan sync, DPD-bucket routing, PTP capture, field recovery and automatic NPA-to-legal escalation, with SLA and grievance guardrails.
Loan defaults tracked manually across spreadsheets and calls — no shared system for buckets or recovery.
One CSM+FSM pipeline: loan sync, DPD routing, PTP capture, field dispatch, auto NPA-to-legal escalation.
Faster lead response and reduced opportunity leakage.
ASSETMulti-channel lead capture, qualification and intelligent routing to RMs, feeding a guided digital onboarding playbook.
Leads arrive across channels with no consistent qualification or RM routing, slowing onboarding.
Multi-channel lead capture, automatic qualification and RM routing into a guided onboarding playbook.
More productive RMs and better follow-through on high-value relationships.
ASSETFSO-powered HNI lifecycle and AI-assisted interaction capture — voice memos become logged tasks, opportunities and next-best actions.
RM meeting notes and follow-ups captured inconsistently — opportunities fall through the cracks.
FSO-based HNI lifecycle with voice-memo capture turning a spoken summary into logged tasks, opportunities and next best actions.
From fragmented financial operations to connected customer and relationship journeys.
One connected service lifecycle.
From sale to renewal.
Unify every touchpoint across product, contract and service to drive continuity, boost efficiency and grow recurring revenue.
Manual approval chains, no shared entitlement record — slow turnaround, duplicate claims.
Warranty Management
Faster entitlement and claim processing.
Claim intake, entitlement check, pre-authorisation, field repair and closure — with AI claims fast-track and fraud detection.
Contracts tracked apart from warranty records — renewals and visits get missed.
AMC Management
Better preventive maintenance and renewal visibility.
Contract origination through scheduling, booking and visit execution, with predictive renewal scoring.
No warranty or AMC, but still calling in — manufacturers have no structured, billable path.
After-Sales
Convert unmanaged service requests into structured service revenue.
Non-contract service on the same backbone — intake, chargeable quoting, dispatch and billing without an entitlement record.
Plant-floor devices sit outside IT's visibility — machine identities now outnumber human users.
OT Management
Connect device visibility with operational workflows.
Agentless discovery of every plant-floor device, feeding the same CMDB as our Warranty and AMC assets.
Every interaction connected to the same asset, entitlement and service record.
visibility
& exceptions
& resolution
& revenue
Connected payment operations. One platform.
Two of India's payments platforms, running on ServiceNow — client names withheld under NDA.
Merchant lifecycle, unified end to end
One connected lifecycle across merchant onboarding, POS operations, customer service and field execution.
Customer service, centralized
Centralised customer service across Banks, Merchants and Consumers.
One platform. End-to-end impact.
Unified operations, better experiences and measurable business outcomes.
visibility
& efficiency
to serve
for growth
AI Control Tower
Governing, evaluating and securing enterprise AI from one place.
We have built our practice around it and can deploy it today.
AI evaluation
Span-to-session quality scoring across every AI agent at run time — prove quality, not just activity.
Risk-based intake
Pre-qualify AI systems at submission; auto-approve low risk, focus review on high risk.
Anonymous reporting
A safe channel to surface AI bias or misuse, with EU AI Act readiness built in.
AI discovery
Service Graph connectors discover AI across 30+ systems — AWS, Azure, GCP, Databricks and more.
MCP security
Monitor every MCP server registered with AI Gateway; flag failed and suspicious access.
Enterprises are deploying AI faster than they can govern it.
AI Control Tower is the layer that onboards, governs and manages AI across the enterprise — and where the asset, identity and security investments converge.
Deployable today
Governance is the constraint on AI adoption, not model capability.
Armis — securing what IT cannot see
ServiceNow's $7.75bn acquisition brings real-time, agentless discovery of every connected asset.
For manufacturing, retail and distribution this is the missing layer between the plant floor and the platform.
connected devices under continuous monitoring
Agentless discovery
Managed and unmanaged assets classified in real time, nothing to install.
Cyber-physical coverage
OT, IoT, medical devices, industrial equipment and autonomous systems.
Workflow-connected
Pairs with ServiceNow workflows for lifecycle action, not just detection.
Feeds AI Control Tower
The asset dataset flows into AI governance — security and AI on one platform.
Building the OT platform for manufacturing, retail and distribution
Asset visibility
Every plant-floor device on the CMDB
After-sales link
Ties into our warranty and AMC asset
Risk as workflow
Exposure routed as work, not alerts
OT and IT have been separate estates for thirty years. This is the acquisition that closes the gap, and MRD is where it lands first.
Moveworks — the conversational layer
ServiceNow's largest acquisition to date, folded into EmployeeWorks in under three weeks.
It puts a natural-language front door on every enterprise system an employee touches.
year-on-year growth since the acquisition closed
The employee front door
One conversational entry point across IT, HR, finance and facilities — employees ask in plain language rather than hunting for the right portal.
Resolution, not deflection
Completes the request end to end by acting across connected systems, instead of returning a knowledge article and closing the ticket.
Agentic reasoning
Reasons across enterprise systems to work out what the employee actually needs, then executes the workflow behind it.
Now EmployeeWorks
Integrated into the ServiceNow AI platform, sharing the same data model, governance and audit trail as the rest of the estate.
Enterprise employee support is one of the largest untapped ServiceNow motions in this market — and the first place conversational AI pays for itself.
experience
at scale
governed
business impact
INTELLIVATE
The AI-Led pure-play ServiceNow Premier partner
Creating Value through AICT and MoveWorks
Consulting, implementation and managed services — across India, Australia and the USA.
Zero Touch Delivery Model
Multiple Industry Specific Assets developed For BFSI and MRD
250+
DEPLOYMENTS
58+
ACCELERATORS
FICCI
Best Tech Startup · G20
ServiceNow Premier Implementation Partner
INTELLIVATETECH.COMECOSYSTEM PARTNERSHIPS
Our Partner Ecosystem
We work alongside industry-leading technology partners to deliver best-in-class outcomes on the ServiceNow platform.
ServiceNow
250+ deployments as a certified ServiceNow Premier Implementation Partner across India, Australia & the USA.
Armis
Cyber-physical security partner. Agentless OT/IoT discovery feeding the ServiceNow CMDB for manufacturing & MRD.
Moveworks
Conversational AI layer for enterprise employees, now folded into ServiceNow EmployeeWorks. We deploy it today.
JOIN THE TEAM
Build the future of ServiceNow with us
We are a fast-growing, AI-first ServiceNow partner looking for exceptional engineers, consultants and solution architects to join our teams in India, Australia and the USA.
ServiceNow
Developers, architects & PMs
AI & Engineering
ML, GenAI & platform engineers
Consulting
Business analysts & delivery leads
Where we hire
Mumbai / Pune
India (HQ)
Sydney / Melbourne
Australia
New York / Remote
USA
We also hire remotely across India for select roles.
GET IN TOUCH
Meet Intellivate at World Forum
Book a meeting at ServiceNow World Forum Mumbai, request a live demo or simply get in touch with our team.
Book a Meeting at World Forum
Meet us at ServiceNow World Forum Mumbai — 6 October 2026. Sit down with our team for a focused 30-minute session tailored to your industry.
Request a Live Demo
See our industry accelerators, Zero-Touch Deployment Framework or AI Control Tower live — tailored to your use case. Can be in-person or remote.
- BFSI Collections & Wealth Management
- Manufacturing Warranty & AMC
- AI Control Tower & Governance
- Moveworks Conversational AI